Privacy Policy

Controller: Individual entrepreneur (FOP) Shevchenko Yaroslav Tarasovych, trading as Heldig Lab, Kyiv, Ukraine. Contact: heldig.lab@pm.me.

What we collect

• The name the book is for, the lists of words you type (family and friends, places, hobbies, foods, music, pets, optional faith words, other), the difficulty, the letter size and the cover dedication. They are used only to build the puzzles, and we keep them with your order so the PDF can be made again from them each time you open your link. We never ask for photos or other uploads.
• The result we create for you.
• Your email address, when you unlock the full result.
• Order and payment status (we never receive your card details; payment is handled by monobank).
• Site usage analytics: pages viewed, how far you scroll, which buttons and form steps you use, time on the site, the referring site and campaign tags, approximate location (country/city from your IP address; the IP itself is stored only as a one-way hash), device, browser and language. With your consent we also store a random visitor ID in your browser to recognise repeat visits; if you decline, we collect no analytics. With the same consent we also load the Google Ads tag, which sets Google advertising cookies so we can see whether a visit from our ads ended in a purchase; without consent it is not loaded.

Why

To create and deliver your preview and result, send you the result link, provide support and handle refunds, and understand how the site is used so we can improve it.

Processors

• Google Cloud (Vertex AI) — suggests related everyday words from the hobbies, places, foods, music, pets, faith and other interests you list; it does not receive family names or the name of the person the book is for.
• Cloudflare — hosting, storage, email delivery and analytics collection.
• monobank — payment processing.
• Google Ads — measuring whether our ads lead to purchases (only with your consent).

Retention

Details from previews you do not pay for are deleted after 30 days. Paid orders (email, details, result, amount, date) are kept for up to 13 months for support, refunds and accounting. Analytics data is kept for up to 24 months.

Sensitive details

Faith words can reveal religious belief, which is special-category data. They are optional. If you add them, they are used only to make the book, based on the consent you give when you submit the form.

Your rights

You can ask us to access or delete your data at any time by email. We never sell your data.

2026-10-18